The Gem Tree offers a complimentary repairs service to all items purchased at The Gem Tree within the Lifetime Warranty (i.e. items have not been damaged by normal wear and tear, trauma, negligence, loss, theft, or lack of regular maintenance). If your The Gem Tree product displays some fault due to manufacturing error or another anomaly (although uncommon, unfortunately these things do happen), The Gem Tree will repair your product at no additional charge, shipping included.
Please also check your product immediately upon delivery to you. Should there be a problem with your goods please do not receive them but rather send them straight back to The Gem Tree with the courier. Also, very importantly, please be in contact with us right away should this happen on +27 82 872 6999 or at Sales@thegemtree.co.za. If your jewellery has a manufacturing defect we will see to it that it is repaired as quickly as possible, at no additional cost to you.
If your reasons for repair fall outside of the Warranty, that’s no problem either – The Gem Tree offers a complete professional Repairs service with our experienced goldsmiths at competitive rates. Please just contact us for a quotation.
If you would like your The Gem Tree jewellery reset we will gladly discuss your preferences and budget and talk you through your options.
For more information on Repairs and Resetting please follow the link on the website, here, or contact us to make an appointment at Appointments@thegemtree.co.za.