Exchanges or returns are accepted within 15 days in perfect condition and including all original documentation and certificates. Full credit refunds are given to products that are returned to The Gem Tree within the 15-day return window.
Please note that The Gem Tree is not responsible for the goods after the point of your receipt, and therefore, The Gem Tree cannot be held liable for any loss or damage that may occur during shipment / transportation upon the goods’ return to The Gem Tree.
The only exception to the above is if the goods are faulty due to manufacturing defects in craftsmanship. In this case, The Gem Tree accepts full responsibility for the cost of shipment back to The Gem Tree as well as the repair on your goods. Our customer Lifetime Warranty is explained here.
If you are unhappy with your choice of diamond or jewellery purchased at The Gem Tree, and are out of the 15-day return window, you can apply to The Gem Tree Buy Back Programme where The Gem Tree will consider purchasing your diamond or jewellery back at market related prices. Please contact us on Sales@thegemtree.co.za if you wish to sell your the Gem Tree diamond or jewellery.