What are the Nonrefundable Items at The Gem Tree?

Engraved The Gem Tree jewellery items, besides rings, may not be returned. All engraved rings may be returned for a full credit refund, apart for the cost of the engraving, which is nonrefundable.

Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals like Tungsten cannot be resized and therefore please be careful to order the correct ring size at time of purchase. For assistance in determining your correct ring size please call us on +27 82 872 6999. Soon we’ll have a nifty ring sizing tool on our website to help you determine your ring size for yourself. Coming soon!