The Gem Tree offers you the service of having your The Gem Tree jewellery professionally cleaned at any time, free of charge, and polished or refurbed at a minimal service charge. We only ask that you please contact us to make an appointment before bringing your item in to be cleaned.
The Gem Tree invites you to bring your diamond jewellery into The Gem Tree, at any time, for a professional valuation by our Master Jewellers. Again, we just ask that you please contact us before bringing your item in for a valuation.
If you are unhappy with your choice of diamond or jewellery purchased at The Gem Tree, and are out of the 15-day return window, you can apply to The Gem Tree Buy Back Programme where The Gem Tree will consider purchasing your diamond or jewellery back at market related prices. Please contact us on Sales@thegemtree.co.za if you wish to sell your the Gem Tree diamond or jewellery.
The Gem Tree is also always available (within reason) should you wish to discuss potential future diamond or gemstone investments with anyone of our professional and highly qualified Sales Representatives or Jewellers. We are delighted to be apart of your journey at whichever stage you may be. We hope The Gem Tree will serve your best interests now and in the future. Just give us a call and we’ll chat.