Repairs and Resetting

Repairs

The Gem Tree offers a complete professional repairs service. Our experienced master goldsmiths are here to advise and assist throughout the fine jewellery repairs process. All you need to do to start the ball rolling is contact us here, tell us what you need, and we’ll get back to you with a quotation.

Should your The Gem Tree jewellery product need to be repaired for reasons within The Gem Tree Lifetime Warranty, please let us know and we’ll be happy to repair your The Gem Tree jewellery at no additional charge to you, shipping included.

The Gem Tree Lifetime Warranty insures all The Gem Tree products against fault due to manufacturing defects in craftsmanship. Please note, however, that this excludes damage due to normal wear and tear, trauma, negligence, loss, theft, or lack of regular maintenance.

Resetting

Should you wish to have any of your fine diamond jewellery and gemstones reset into a custom design of your own – The Gem Tree is here to assist and guide you from concept to manufacture. Please be in touch with us here, and one of us will contact you to arrange an appointment to discuss your needs in more detail.