Detailed description of goods and/or services
The Gem Tree (Pty) Ltd is a business in the jewellery industry that sells diamonds, precious gems and jewellery.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email.
Return and Refunds policy
The provision of goods and services by The Gem Tree (Pty) Ltd is subject to availability. In cases of unavailability, (Your Company) will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee.
Customer Privacy policy
The Gem Tree (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the The Gem Tree (Pty) Ltd bank account, the details of which will be provided on request.
Card acquiring and security
Card transactions will be acquired for The Gem Tree (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by The Gem Tree (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
The Gem Tree (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and The Gem Tree (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1st Floor, West Wing, 27 Ridge Road, Parktown.
Variation
The Gem Tree (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by The Gem Tree (Pty) Ltd ( private company ) based in South Africa trading as The Gem Tree and with registration number 2015/331141/07 and two Director(s)/Member(s)/Owner(s)).
The Gem Tree (Pty) Ltd contact details
Email: info@thegemtree.co.za
Telephone: +27 82 568 7137